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Ecobee Reviews

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About Ecobee

Ecobee is a company that specializes in smart home devices. Their product line includes smart thermostats, smart cameras, and sensors. These devices are designed to increase home energy efficiency and comfort. The smart thermostats can help save up to $284 per year on heating and cooling, making homes more efficient. They also offer a smart security system that includes a SmartCamera, SmartSensor for doors and windows, and Smart Security. These devices are designed to provide multiple functions in fewer devices, adding basic security to homes. In addition to their range of products, Ecobee also offers a suite of services that allow users to access their devices remotely, track energy usage, and receive real-time alerts. They also have a focus on sustainability, with their thermostats having kept 5.6 million tons of CO2e out of the atmosphere. This is equivalent to taking 1.2 million cars off the road for a year.

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Ecobee Customer Reviews (2)

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Stefan Bergmann
Stefan Bergmann
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Feb 9, 2023
William Penrod
William Penrod
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Feb 9, 2023

Ecobee Customer’s Q&A

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Ecobee Features and Benefits

Ecobee is a smart thermostat that offers several key features and benefits:

  • Remote Control: Ecobee can be controlled remotely through a smartphone app, allowing users to adjust the temperature from anywhere, anytime.
  • Energy Efficiency: Ecobee uses sensors and algorithms to monitor the temperature, humidity, and occupancy in a home. It can automatically adjust the temperature to make the home more comfortable and efficient, helping to save energy and money.
  • Detailed Energy Usage Reports: Ecobee provides detailed energy usage reports, allowing users to track their energy savings over time and better understand their energy habits.
  • Smart Home Integration: Ecobee can be integrated with other smart home devices, such as lighting and security systems, to create a comprehensive smart home system.
  • Advanced Alexa Functionality: Built-in Alexa makes it easy to control the home's temperature with voice commands.
  • Remote Room Sensor: This feature allows the thermostat to read the temperature in different rooms, ensuring a consistent temperature throughout the home.
  • Dual-band Wi-Fi: Provides a more stable and faster internet connection.
  • Air Quality Monitor: Some models come with a built-in air quality sensor, providing additional information about the home's environment.

These features make Ecobee a versatile and efficient choice for any smart home setup. It's designed to be easy to use and can help save energy and money, making it a great solution for those looking to make their home more eco-friendly and efficient.

What is the price range of Ecobee products?

Ecobee offers a variety of products with different price ranges. The Smart Thermostat Premium is priced at $219.99, discounted from a regular price of $249.99. The Smart Thermostat Enhanced is available for $169.99, down from $189.99. The Smart Doorbell Camera is priced at $139.99, reduced from $159.99. The SmartCamera with voice control is available for $79.99, down from $99.99. The SmartSensor 2-pack is priced at $79.99, discounted from a regular price of $99.99. The SmartSensor for doors and windows 2-pack is available for $59.99, down from $79.99. The Total Security & Savings Bundle is priced at $369.97, down from $489.97. The Home Security Bundle is available for $249.97, down from $339.97. The Comfort and Security Bundle is priced at $239.98, down from $329.98. The Extended Coverage Bundle is available for $109.98, down from $179.98. The Certified Refurbished SmartThermostat with voice control is priced at $139.99, down from $179.99. The Certified Refurbished ecobee3 lite is available for $119.99. The GB1000 Portable Power Station is priced at $899.99 and the GS100 Solar Panel for Portal Power Stations is available for $299.99. Prices may vary based on sales and discounts.

About ecobee.com Payment Method?

The website ecobee.com accepts several payment methods. These include credit cards such as Visa, MasterCard, American Express, and Discover. They also accept mobile payments through Google Pay, Apple Pay, and Shopify Shop Pay. Additionally, they offer a buy now, pay later option through Klarna. Please note that this information is subject to change and it's always best to check the official website for the most accurate and up-to-date information..

Ecobee FAQs

FAQ

Ecobee Alternatives

Here are some of the top alternatives to Ecobee:

  1. Google Nest: This smart thermostat model from Google is one of the top picks when it comes to Ecobee alternatives. It's easy to use and doesn't require much attention from the homeowner to operate efficiently.

  2. Honeywell Home: Another great alternative to Ecobee, Honeywell Home offers many of the same key features, like sleek displays, geofencing, and efficient energy consumption.

  3. Emerson Sensi: This smart thermostat is well-regarded for its user-friendly interface and energy-saving features.

  4. The Simple Thermostat: As the name suggests, this thermostat is known for its simplicity and ease of use.

  5. Amazon Lex: This service provides automatic speech recognition and natural language understanding technologies, making it a unique alternative to Ecobee.

  6. Ooma: Known for its cloud-based platform, Ooma offers a range of communications solutions, including smart home integrations.

  7. Samsung AR Emoji: While not a direct competitor, Samsung AR Emoji offers a unique take on personalization and interactivity.

  8. Control4: This company offers a range of smart home solutions, including smart thermostats.

  9. Apple ARKit: Apple's ARKit allows for the creation of augmented reality experiences, offering a different kind of smart home interaction.

  10. ABB Smart Home: ABB offers a range of smart home solutions, including smart thermostats.

These alternatives provide many of the same key features as Ecobee, such as sleek displays, geofencing, and efficient energy consumption.

FAQ

How To Open A Ecobee Account?

To open an account on ecobee.com, follow these steps:

  • Download the ecobee app on your smartphone.
  • Open the app and tap on Create a New Account.
  • Fill in the account details as prompted.
  • After filling in the details, tap on Create a New Account again to finalize the process.

Once the account is created, you can sign into the app with your new ecobee account credentials. Your username will be the email address the thermostat is registered to, and your password will be the one you used when creating your account. This account will give you access to the ecobee app, allowing you to remotely configure and manage your ecobee devices, including your thermostat, cameras, sensors, lights, and ecobee Smart Security, from anywhere. Enjoy the convenience of controlling your home's comfort and security with ease.

FAQ

Does Ecobee's professional monitoring cost extra?

No, if you subscribe to the Complete plan, you get 24/7 professional monitoring at no additional cost.
FAQ

Do I need to sign a contract with Ecobee?

No, you only need a Standard or Complete plan subscription, which can be canceled anytime without penalty.
FAQ

What is Ecobee's sustainability record?

Ecobee has saved over 27.8TWh of energy, equivalent to taking all the homes in Los Angeles and Chicago off the grid for one year and more.
FAQ

Can I change my Ecobee plan?

You can change your plan anytime by logging into your ecobee account at subscribe.ecobee.com and selecting "Change plan" under your subscription.
FAQ

How do I cancel my Ecobee subscription?

You can cancel your subscription anytime through your Ecobee account, and there are no cancellation fees.
FAQ

How long is Ecobee's free trial?

Ecobee offers all the customers a 2-month free trial.
FAQ

How do I install ecobee devices in my home?

To install Ecobee devices in your home, follow these steps:

  1. Turn off the power to the existing HVAC unit and thermostat.
  2. Remove the existing thermostat and take a picture of the wiring.
  3. Mount the Ecobee backer plate and wiring plate on the wall and insert the wires into the corresponding terminals.
  4. Attach the Ecobee thermostat to the mount and turn the power back on.
  5. Follow the setup process on the thermostat screen and connect it to the wifi network.
  6. Download the Ecobee app and enter the registration code to add the thermostat to the home.
  7. Adjust the home details and temperature settings on the app or the thermostat.

If your system doesn't have a C wire, you might need to install a Power Extender Kit at your HVAC control board. Always refer to the specific installation guide for your Ecobee model for the most accurate instructions. If you're not comfortable doing this yourself, consider hiring a professional installer. Remember, safety first!

FAQ

About ecobee.com Popular Products and Services?

Ecobee is known for its range of smart home products. The popular offerings include Smart Thermostats, Cameras, and Sensors. The Smart Thermostats come in different variants such as the Smart Thermostat Premium, Smart Thermostat Enhanced, and SmartThermostat with voice control. The Smart Doorbell Camera and SmartCamera with voice control are part of their camera range. The SmartSensor 2-pack and SmartSensor for doors and windows 2-pack are among the sensor offerings. They also offer Bundles like the Total Security & Savings Bundle, Home Security Bundle, Comfort and Security Bundle, and Extended Coverage Bundle. Additionally, they have Certified Refurbished products and Portable Energy options. Ecobee products are designed to make homes more efficient, comfortable, and secure..

FAQ

How do I install an ecobee thermostat?

To install an Ecobee thermostat, follow these steps:

  1. Turn off the power to the HVAC system and the existing thermostat.
  2. Remove the existing thermostat cover and take a picture of the wiring.
  3. Go to the HVAC system and install the Power Extender Kit or common wire kit that comes with the Ecobee thermostat.
  4. Remove the existing thermostat and wiring and install the new Ecobee thermostat base plate and wall plate.
  5. Install the thermostat wiring into the Ecobee base plate according to the new designations.
  6. Install the Ecobee thermostat on the base plate and turn the power back on.
  7. Follow the setup instructions on the thermostat and connect it to wifi.
  8. Connect the Ecobee thermostat to the phone app using the registration code.
  9. Adjust the temperature and mode settings from the phone or the thermostat.

Remember, this is a general guide and the exact steps may vary depending on your specific model and HVAC system. Always refer to the installation guide provided with your Ecobee thermostat for the most accurate instructions. If you encounter any issues during installation, consider seeking professional help.

FAQ

How long does it take to process a payment on ecobee.com?

On ecobee.com, the first payment is taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card every two weeks, 14, 28, and 42 days later. Under most circumstances, you can expect to receive your new ecobee device within 3 to 7 business days. Unexpected events such as severe weather issues can cause delays in transit time and may add a couple of days to your estimated date of delivery.

FAQ

ecobee.com Return Policy?

Ecobee.com has a return policy that allows customers to return their products within 30 calendar days from the date of the order for a full refund. To return a product purchased on ecobee.com, customers need to contact the Customer Support team with the email address used to place the order and the order number. They will then be emailed a free return shipping label along with instructions, which they will receive within 3 business days. If a customer has purchased an ecobee product from ecobee.com but lives outside of Canada or the US, the same return policy applies but they will be responsible for the shipping costs, which include any Customs/Import Fees. Ecobee can only accept returns on items purchased on ecobee.com. If a product was purchased from a third-party retailer, it must be returned to that retailer.

As for the shipping policy, ecobee offers free shipping, including free returns, within the United States and Canada. They ship only with FedEx. They do not ship internationally, if a customer is outside of the U.S. and Canada and places an order, it will need to be sent to a Third-Party Access Point Shipper. The order may be subject to Customs/Import Fees upon arrival in the destination country. Ecobee does not cover customs or duties since they only ship in-country in the U.S. and Canada. Under most circumstances, customers can expect to receive their new ecobee device within 3 to 7 business days. Unexpected events such as severe weather issues can cause delays in transit time and may add a couple of days to the estimated date of delivery.

FAQ

About ecobee.com Prices and Cost?

Ecobee offers a range of smart home devices, including thermostats and security systems. The Smart Thermostat Premium is priced at $219.99, down from its original price of $249.99. This device can help save up to $284 per year on heating and cooling costs by adjusting your home's temperature based on your routine and occupancy. Another product, the Wi-Fi smart thermostat, is priced between $169.99 and $249.99. These prices are subject to change and it's recommended to check the official website for the most accurate and up-to-date information..

FAQ

How does Ecobee security system work?

The Ecobee Smart Security system uses the motion and occupancy sensing capabilities of Ecobee devices to offer intelligent security to protect your home and family. It provides everything needed to manage home’s comfort and security, allowing users to set up, monitor, and adjust their home’s security and comfort at home or on the go.

The system is available in two contract-free plans, Complete and Standard. The Complete plan includes trusted professional monitoring with RapidSOS (U.S. only), and records and saves video evidence from unlimited Ecobee Smart Doorbell Cameras (wired) and Ecobee SmartCameras in one home. The Standard plan does not include professional monitoring (self-monitored), and records and saves video evidence from one Ecobee Smart Doorbell Camera (wired) or Ecobee SmartCamera.

The system works with Ecobee Smart Security sensors and provides seamless control using voice commands and a smartphone app. When a sensor detects motion or your Ecobee thermostat or camera detects motion or hears a smoke alarm, the system sends critical alerts to you and your emergency contacts. If no one views the alert in the app within one minute, each member will receive an automated phone call.

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